This page sets out our Terms & Conditions, Privacy Policy, and Payment & Refund Terms. By using our services or paying via our secure payment link, you agree to the policies below.
By accepting a quotation and paying via our secure payment link, you agree to the payment terms set out below.
1. Terms & Conditions
1.1 Country of Domicile
The United Arab Emirates is our country of domicile.
1.2 OFAC Sanctioned Countries
We will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law.
1.3 Governing Law & Jurisdiction
Any purchase, dispute or claim arising out of or in connection with this website or our services shall be governed and construed in accordance with the laws of the United Arab Emirates.
1.4 General Conditions
Nexgen Falcon Passenger Transport by Rented Buses LLC reserves the right to modify, update, or change any section of these policies without prior notice.
2. Privacy Policy
2.1 Information Collection
We collect personal information such as name, contact details, and booking information for service delivery and communication purposes.
2.2 Data Security
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
2.3 Use of Information
Personal information is strictly used for:
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Processing bookings
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Providing customer support
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Improving service quality
2.4 Cookies
Our website may use cookies to enhance user experience. These can be disabled at any time through your browser settings.
2.5 Third-Party Disclosure
We do not disclose customer information to third parties except when required by UAE law.
3. Payment & Refund Terms
3.1 How Payments Are Taken
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Our website is used to provide information and collect enquiries/quotation requests.
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We do not accept card payments directly on the website, and there is no checkout form collecting card details on ngfalcondubai.ae.
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Once a quotation is agreed, we send a secure payment link (for example by email, SMS or WhatsApp) through our approved payment gateway / banking partner so you can complete payment safely online.
3.2 Accepted Payment Methods
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We accept online payments using Visa and MasterCard credit/debit cards in AED (United Arab Emirates Dirham) through these secure payment links.
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In some cases, additional methods (such as bank transfer) may be offered and will be mentioned on the quotation or invoice.
3.3 Online Payment Process & Card Data Security
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When you click our payment link, you are redirected to a secure, encrypted payment page hosted by our payment gateway / banking partner.
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Your card details are entered directly on that secure page, not on our website.
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Nexgen Falcon Passenger Transport by Rented Buses LLC does not store, sell, share, rent, or lease your credit/debit card details on its own servers.
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Any storage or processing of card data is handled only by the payment gateway in accordance with applicable security standards.
3.4 Cardholder Responsibilities
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The cardholder should retain a copy of all transaction records, quotations/invoices, and applicable policies and rules.
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You are responsible for maintaining the confidentiality of your account details, payment link, and any login credentials used in connection with our services.
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Customers using the payment link who are under the age of 18 should not make payments without the involvement of a parent or legal guardian.
3.5 Pricing, Taxes & Changes
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Prices will be clearly shown on our quotations and/or invoices and are in AED. Where applicable, VAT and other mandatory charges will be stated.
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Nexgen Falcon Passenger Transport by Rented Buses LLC reserves the right to update prices, fees or charges before a quotation is accepted. Once a quotation is accepted and payment is made, the agreed amount is considered final for that service.
3.6 Payment Confirmation
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After successful payment via the secure link, you will see a confirmation screen from the payment gateway.
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A payment confirmation / receipt will be sent to the contact details you provided, and we will update your booking accordingly.
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If you do not receive confirmation, please contact us before attempting another payment.
3.7 Refund Policy
3.7.1 Refund Method
All refunds will be processed using the original mode of payment used by the customer.
3.7.2 Refund Requests
Customers must submit refund requests through our official support channels along with booking details.
3.7.3 No Refund Cases
Refunds may not be issued for:
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Late cancellations
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No-shows
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Violations of service terms
4. Contact Details
For any questions regarding these policies, quotations, invoices or payments, please contact:
Nexgen Falcon Passenger Transport by Rented Buses LLC
Princess Car Building, Sheikh Zayed Road, Dubai, UAE
Email: info@ngfalcondubai.ae
Phone: +971 52 881 8073